Quality elderly care across Kenley and Surrey
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How We Work

Acorn House Care Home in Surrey - How We Work

Assisted Living and Elderly Care at Acorn House Care Home in Kenley, Surrey

Phone Call 020 8660 3363 Schedule a Visit
Our Process

Feel at home the moment
you arrive.

Before a new resident arrives at Acorn House on their first day, our care manager and carers go through an entire process to ensure a warm and positive transition.

Following a friendly welcome from the most senior staff member on duty, we'll escort you to your room, where you'll have time to unpack and settle in.

Supportive family members and other trusted representatives are also welcome - we'll do whatever it takes for you to feel happy and content in your new surroundings.

At Acorn House, we are always on call to support you.

Our kind, qualified and experienced carers provide comprehensive care services, from assisted living, nutritional, and mobility support to physical disability, mental health and palliative care.

If you are looking for a trusted and recommended care home in Surrey, please do not hesitate to get in touch.

We are happy to provide guidance and answer questions if it means helping you make an informed decision.

Acorn House welcome
To learn more, call Acorn House Care Home in Surrey on
Phone Call 020 8660 3363

How We Work at our care home in Surrey:

Each team member goes through a comprehensive screening and supervision process, which includes:

Every new resident is required to do a preassessment, which allows us to gather all the information needed to create a personalised care plan. We understand that it is not always medically possible for some residents to communicate their needs in person, so we'll gladly speak to a trusted family member or representative instead.

Following the preassessment, our care team will begin preparing for your arrival. With great attention to detail, we do everything to ensure a clean, warm and welcoming environment for every new resident who joins our Acorn House family.

The most senior staff member on duty will oversee the following preparations:

Pre-Admission Checks

Before a new resident moves into Acorn House, all pre-admission requirements must be met according to our care home policies and the care plan created during the preassessment.

Personal Approach

All carers are briefed on the new resident’s preferred form of address before their arrival and personal belongings are thoughtfully positioned in private rooms. We want you to feel at home with us at our care home in Surrey.

Immaculately Clean

Our fully trained cleaning staff ensure the highest standards of cleanliness in all private and communal areas throughout Acorn House Care Home. Residents’ rooms are kept clean, properly aired, and freshly set with clean bed linen and towels.

Year-Round Warmth

At Acorn House Care Home, we pay close attention to room temperature in every room, ensuring year-round comfort and warmth for our residents, regardless of the weather. Private rooms offer optimal warmth and comfort, with staff remaining available to adjust according to individual preferences.

Safety and Quality Assurance

All electrical systems, such as the call button, lighting, power outlets and television are checked to ensure full working order, and furniture is assessed to ensure quality condition. We pay close attention to the details of the care plan, ensuring that strategically placed mobility aids and assistive devices are provided as agreed.

We continuously monitor all aspects of our residents’ comfort and safety.

Preparing for your arrival is an important part of what we do at Acorn House. Our goal is to ensure every new resident is welcomed into a positive, clean and familiar home environment from the get-go.

Welcome home!

Following a warm welcome by the most senior staff member on duty, you will be escorted to your new room. While you settle in, we’ll give you some time and arrange refreshments for you to unwind with. When you are ready, we’ll take a moment to cover a few details, such as the storage of valuables, insurance, meal arrangements and our complaints procedure.

Once that’s done, and if you feel up to it, we will gladly give you a tour of your new home and introduce you to a few of the residents. If not, don’t worry! We’ll go at a time that suits you.

Our relaxed approach means we go at a pace you feel comfortable with.

Every resident is paired with a kind, compassionate carer dedicated to their well-being. At our care home in Surrey, we provide ongoing emotional support to residents and their families, ensuring nobody ever feels alone in our care.

We're all family here; there is always someone you can talk to.

Family-run with a dedicated care team
Dedicated Care Team

You will be greeted by the same
smiley faces every morning.

At Acorn House, we assign each resident a dedicated carer responsible for their well-being. Every member of our care home, from the care workers to the garden and kitchen staff, has passed a rigorous vetting process. We prioritise resident safety and care 100% of the time and strive to build genuine, trusting relationships with supporting relatives and friends. By understanding your needs, we can better personalise our care services.

"Enjoy a friendly family environment with a team you can trust."

Healthy home-cooked meals at any time.

We take pride in delivering healthy, nutritious home-cooked food to our residents.

A healthy diet is crucial in supporting the body’s immune system, energy levels and overall well-being. Our passionate kitchen team prepare balanced meals to suit all dietary needs, ensuring every meal is both nutritious and delicious. At Acorn House, we take pride in offering our residents a variety of fresh, wholesome meals each day that help keep them happy, nourished and feeling their best!

Click to view a sample menu →

When it comes to nutrition, you can rely on our kitchen to deliver.

Welcome Home – be a part of our community.

You don’t need an appointment to visit Acorn House Care Home in Kenley, Surrey.

Come whenever you feel ready, meet the team and our residents. Someone will always be available to greet you and show you around.

If, however, you would like to meet our Care Manager, it is advisable to let us know you are coming. This way, we can ensure her availability - so as not to keep you waiting.

Trusted by Families

CQC logo
Acorn House - Croydon
CQC overall rating
Good
28 November 2025
See the report

Are there public transport routes nearby?

Yes. Kenley Railway Station and local bus services are only a ten-minute walk from Acorn House.

Speak to a friendly member of staff.

When you call our care home in Surrey, you can expect a genuine, warm and personal welcome. Someone will answer your questions and guide you through everything you need to know.

Arrange a Trial Stay at Acorn House Care Home.

Join us for a few days, a week or more - it is entirely up to you. All residents undergo a preassessment before arriving.

Phone Call 020 8660 3363 Schedule a Visit